Make late calls in advance to customers when response times will exceed quoted or negotiated levels. Ensure that field units are reporting time stamps promptly and according to policy report any non-compliance to the appropriate supervisor. Be aware of all response time requirements by contract/customer. 
Direct units to fuel and/or restock during available/posting times in order to reduce the end-of-shift. Post available units according to established move-up plans. Understand and utilize tools such as RescueNet Dispatching, Street Eagle Tracking, and ePro Scheduler. Use the unit hours produced by scheduling in the most efficient possible way while maintaining required customer response times. The Dispatcher communicates effectively with and supports all field associates. The Dispatcher is tasked with making the best use of the available units and technology to provide the highest possible level of customer service. As part of the Customer Care-Dispatch Department (CCDD), and under the supervision of the Dispatch Manager, the dispatcher is responsible for the efficient utilization of resources provided by the Customer Care-Scheduling Department (CCSD). If you believe you have what it takes to join our team please complete an application!. Our number one priority is to provide prompt and courteous service while ensuring each patients comfort and safety. If you want to learn, be challenged and grow professionally, On Time is the medical transportation company to join. At On Time, we celebrate the successes of our team members. In the last 2 years we’ve promoted 31 of our employees. We have 300+ caring and dedicated employees, 140+ vehicles, and multiple locations in Northern, Central and Southern New Jersey. Here at On Time we are a strong innovative team that is committed to being the best in all we do. ONTIME EPRO PROFESSIONAL
Our on-site training facility provides the professional atmosphere that is key in training new employees.On Time offers a friendly atmosphere, competitive salary, and excellent benefits.We are a fast growing company that has the security of 25 years in the medical transportation business.Description Why should you join the On Time Team?.Robyn has been a notable exception to all that and really deserves to be called out for her reliability and excellence in service provided. Folks don't return calls, fail to follow through with what they commit to, etc. Through probably a dozen phone calls and even more emails, Robyn has been patient and professional, and gone way beyond the call of duty in the amount of time she has spent responding to my questions and helping to bring the issue toward closure.ĭuring the time I've spent as executor settling my mother's estate, I've had to deal with dozens of representatives and agents from banks, insurance firms, medical providers and so on, and not always with great pleasure, I can assure you. Robyn has been just great over the past several months in helping me deal with a complicated insurance claim situation, involving my late mom's multi-leg transport from her home in Florida to a nursing home in NJ. It's always a pleasure to acknowledge excellence in services received from a firm one has done business with, and I wanted to commend your manager, Robyn Miller, in this regard.
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